Self-Service Kiosks or Self-Ordering Kiosks are customer-facing devices that allow customers to place orders and make payments without interacting with the cashier. Self-Ordering Kiosks aren’t exactly new. Prior to the pandemic, many major restaurant chains had already added self-ordering kiosks to their restaurants and quickly found success with the technology. The pandemic has also resulted in the change in customer behaviour. Customers have gotten used to the ease and speed of online ordering, and increasingly expect the same level of control, choice and personalization when they visit a restaurant in person. Restaurant kiosks are specifically designed to provide this faster and more personalized ordering experience, making them perfectly positioned to meet customers’ changing expectations.

How Self-Ordering Kiosks benefits the Restaurants

Less Wait Times

A Self-Ordering Kiosk can help to decrease the wait times by letting customers build their order, send it to the kitchen, and pay, all in just a few taps. Customers can then move out of the line to wait until their order is ready before picking it up from a designated counter. It’s a win-win for everyone.

Increase in Sales

Self-ordering Kiosks had made a huge impact on average ticket sizes. Example - While placing an order, the customer can check the Up-sells, such as extra toppings, or side dishes, or combos are more likely to choose them thus resulting in more sales. Instead of relying on the staff to highlight the high margin items and pricey add-ons, your self-ordering kiosk can do it for you.

Improve profitability

Self-ordering Kiosks helps to address the issue of productivity by giving restaurateurs the flexibility to move staff around. Front-of-house staff who used to take orders manually can now be reassigned to other tasks that increase sales and improve the customer experience.

Safety First

The biggest benefit of Self-ordering Kiosks is that they can keep customers and staff safe by reducing in-person interactions. Whether the kiosk is placed at the front of your restaurant or directly on each table, a kiosk allows a customer to place their order and send those orders directly to the kitchen without an in-person interaction with staff.

Conclusion

The popularity of Self-Ordering Kiosks is on the rise as it is proving to be an absolute game changer for the restaurant business. Self-ordering Kiosks reduce human interaction and depersonalise customer service, reduces delays and increase profitability.

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