Changing customer expectations, accentuated competition from new entrants in the market, and advancements in technology have caused financial institutions to steadily change in the last few decades. Digitisation, supported by a proliferation of new analytical tools, has been the focal point of most transitory strategies undertaken by major global banks. Nevertheless, It was seen that the willingness of customers to adopt these emerging trends was quite inconsistent. The pandemic, however, has wholly changed this norm. It has ushered radical changes in the pattern of consumer behavior, made our economy digital to a point, and has increased customer desire to engage digitally. Digital transactions have increased by 110% in volume during 2021. Having said that, the amount of currency in circulation too rose around 13.2% this year. These numbers could be seen as an indicator of co-existence of the digital and physical world after the pandemic.